Shipping Policy

This Shipping Policy outlines how orders are processed, shipped, and delivered when you place an order with Pets Corner.

1. General Information

All orders are subject to product availability. While we aim to keep stock information accurate, there may be occasions where items are unavailable. In such cases, we will contact you with available options, including waiting for restock or issuing a refund.

2. Shipping Costs

Shipping costs are calculated at checkout based on the order details.

- Economy Shipping: Free

- Standard Shipping: £15

The final shipping cost will be displayed before completing your purchase.

3. Order Processing

Orders are processed within 1–3 business days (Monday to Friday, excluding holidays).

Once your order is dispatched, you will receive a confirmation email.

4. Delivery Timeframes

UK Delivery

- Economy Shipping: 5–8 business days

- Standard Shipping: 3–4 business days

Delivery times are estimates and may vary due to external factors.

5. Delivery Address Changes

If you need to change your delivery address, please contact us as soon as possible. Changes can only be made before the order is dispatched.

6. Tracking Information

Once your order has been shipped, you will receive tracking details to follow your delivery progress.

7. Damaged or Lost Parcels

If your order arrives damaged or is lost in transit, please contact us. We will work with the shipping provider to resolve the issue and offer a suitable solution.

8. Returns & Cancellations

Orders may be cancelled before dispatch. After dispatch, please refer to our Returns Policy.

9. Customer Support

For any questions regarding shipping or your order, please contact us:

Contact Us

Pets Corner
25 Well St, Moffat DG10 9DP, United Kingdom

Phone: +44 7933 493280
Email: help@thepetscorner.co.uk
Website: https://thepetscorner.co.uk